Terms and conditions

• Commitment

  We make sure to give you all the details regarding the trips' description and activities' level. On the other hand, an active commitment is expected from every member of the group, in order to ensure a smooth and successful journey.
  

• Booking conditions

  By booking one of our travels, the customer bindingly accepts the general terms and conditions of sale. Each customer must fill a registration form. The booking is definitively registered when the customer has settled the payment of a deposit of 35 % of the total trip's price (subject to availability at the time of registration). In case of short term booking – within 35 days before the travel departure, the full trip's price is due immediately. Payments can be settled via bank transfer (SWIFT code/IBAN number) or online, directly from our website (available soon). You will receive an email with a booking confirmation as quickly as possible.
  

• Invoice procedure

  Once your booking registered, we send you an email with the invoice. Full payment is required at least 35 days before your arrival. If the customer does not settle the payment of the travel's price within the period agreed upon, Altaï Alpes gets the right to cancel the booking without additional charges.
  

• Cancellation policy

  Cancellation by You
  

  If, for any reason, you need to cancel your trip, the amounts you have paid will be refunded, subject to the following deductions:
  

  You must notify us of your decision to cancel in writing, using any method that provides acknowledgment of receipt. The cancellation date will be determined based on the date we receive your written notice.
  

  In case of cancellation, for any reason, the following cancellation fees will apply:
  

  • More than 31 days before departure: 30% of the total trip cost (excluding insurance)
    
  • 30 to 21 days before departure: 40% of the total trip cost (excluding insurance)
    
  • 20 to 14 days before departure: 50% of the total trip cost (excluding insurance)
    
  • 13 to 7 days before departure: 75% of the total trip cost (excluding insurance)
    
  • Less than 7 days before departure: 100% of the total trip cost (excluding insurance)
    
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  Special Cases
  

  Regardless of the cancellation or contract modification date, the following fees are added to the above scale:
  

  • Non-refundable fixed ground fees: Any firm bookings made early (such as certain mountain huts) will be charged in case of cancellation.
    
  • Insurance and registration fees: Whatever the insurance policy chosen, the cost of insurance and registration fees are non-refundable.
    

  If you have taken out multi-risk insurance, the cancellation fees may be reimbursed by the insurance in specific cases (e.g., illness, accident, death, etc.).
  

  The insurance becomes effective from the day of subscription and payment.
  

  Cancellation by Us
  

  Altaï France may cancel a trip free of charge in the following cases:
  

  • If the minimum number of participants required to run the trip is not met.
    
  • In case of exceptional and unavoidable circumstances, especially related to mountain conditions and customer safety.
    

  In such cases, Altaï France will propose alternative solutions. If no suitable alternative is available, any unused services will be refunded. No additional compensation can be claimed.
  

  You will be informed of any cancellation as soon as possible, and no later than:
  

  • 30 days before departure for self-guided or exclusive trips
    
  • 20 days before departure for trips longer than 6 days requiring a minimum number of participants
    
  • 7 days before departure for trips lasting 2 to 6 days
    
  • 48 hours before departure for trips shorter than 2 days
    

  If Altaï France is forced to cancel all or part of the trip due to circumstances that compromise customer safety (e.g., poor mountain weather), the unused services will be refunded. No additional compensation will be provided.
  

  For safety reasons and to ensure a consistent group level as described, the guide and organizers reserve the right to terminate your participation if your technical level or physical condition does not meet the requirements. In such a case, no refund or compensation will be provided.
  

• Travel Insurance

  We recommend you to get your own insurance before your departure to cover the activities undertaken by Altaï Alpes. Please email us your insurance contract information (insurance company's name, contract number, phone number) and bring this information with you during your trip. 
  

• Changes to travel contract

  If any change is made in the travel's contract at the customer’s request, any fee that might arise from this change shall be paid by the customer. In any cases, every request for changes shall be notified in writing. In case of external events that could not be foreseen, Altaï Alpes might change some aspects of the travel contract. We will endeavour to inform you of any change as quickly as possible.
  

• Pricing

  All travel prices for groups on our website have been calculated for the indicated number of participants. The price list is confirmed after the booking. If the number of participants is lower than expected, an additional payment charge might be applied. For each travel and program, we mention the price per person – valid for the minimum number of participants – and we provide you with detailed explanations about the services included or not. Any change, of the currency exchange rates or on the price of travel's services in particular regarding the cost of the fuel, might entail price revision.
  

• Health and administration requirements

  Altaï Alpes is not liable for the individual responsibility of each participant. It is the responsibility of the customer to comply with the country regulation and formalities concerning health, customs and police at any moment during the journey. Under no circumstances should Altaï Alpes liability prevail over the individual responsibility of the customer, who must ensure to obtain any necessary travel documents before departure (passport, visa, health requirements…). The practical information included in the technical sheet we provide you are indicative and given for reference. Before departure, you should check with the authorities concerned (Embassy or Consulate) for the exact requirements for your chosen tour and date of travel. If you fail to do so, Altaï Alpes shall not be liable for any cost, loss or damage engendered.
  

• Limitation of liability

  We shall not be held responsible for the following situations:
  

  • if a participant is unable to present the required documents in time
    
  • in case of documents invalidity or loss
    
  • in case of unforeseeable and unavoidable circumstances due to strikes, social events, weather conditions, etc...
    
  • if a participant fails to join a tour, joins it after departure, or leaves it before its completion, no refund will be made
    

  
  

  Information provided in our technical sheets are given indicatively and we gets the right to modify them at any time.
  

• Risk Acceptance

  Each participant acknowledges that the nature of the trip is adventurous and that participation involves a degree of personal risk, in particular because of the relative isolation from major medical centers. Our customers acknowledge that their decision to travel is made in light of consideration of this information and commit themselves not to hold Altaï Alpe,  our guides or the different providers responsible for any incident that may occur. While we endeavor to operate all trips as described, if the circumstances resuires it, to ensure traveler's safety, for climatic reasons or unexpected events, Altaï Alpes gets the right to bring changes to the trip, directly or through the group leader. These changes could regard transportation, accommodation, itinerary, date and time of departure, and participants will not get the right to claim any compensation. Each participant must comply with the safety regulations and follow the group leader guidelines. Altaï Alpes shall not be held responsible for incidents caused by the recklessness of any individual. If a member is considered as a potential danger for the security of the group or the well-being of the participants, Altaï Alpes gets the right to expel the person from the group without any compensation. Under-aged participants remain permanently under the responsibility of the parental authority or the representative designated for the time of the travel. 
  

• Luggage

  Luggages remain permanently under the responsibility of the costumers. Don’t ask the group leader to watch over them, it will be physically impossible for him. The maximum authorized weight allowed for luggage differs according to airlines. Make sure to check the luggage policy directly with the airline. During the transportation, the airline is the only responsible for your luggage. In case of loss, delay or damage of your luggage, you shall rely on the airline to undertake the necessary steps. Your luggage is often carried by rudimentary means (van, 4x4 roof racks). In case of damage, Altaï Canada shall not consider any complaint.

• Contract transfer

  In case of transfer of the contract by the customer to an assignee, modification and cancellation conditions will be applied.
  

• Passenger rights

  As a traveler, you enjoy all European Union rights enforceable to tourist packages, as described in the EU directive 2015/2302.
  

  
  

  For more information, please consult the essential right of the directive title (EU) 2015/2302.