Commitment
We make sure to give you all the details regarding the trips' description and
activities' level. On the other hand, an active commitment is expected from every
member of the group, in order to ensure a smooth and successful journey.
Booking conditions
By booking one of our travels, the customer bindingly accepts the general terms and conditions of sale. Each customer must fill a registration form. The
booking is definitively registered when the customer has settled the payment of a
deposit of 35 % of the total trip's price (subject to availability at the time
of registration). In case of short term booking – within 30 days before the
travel departure, the full trip's price is due immediately. Payments can be
settled via bank transfer (SWIFT code/IBAN number) or online, directly from our
website (available soon). You will receive an email with a booking confirmation
as quickly as possible.
Invoice procedure
Once your booking registered, we send you an email with the invoice. Full payment is required at
least 30 days before your arrival. If the customer does not settle the payment
of the travel's price within the period agreed upon, Altaï Alpes gets the right to cancel the booking without additional charges.
Cancellation policy
For any reason, if you decide to withdraw from a trip, the amount already paid will be refunded
subject to the following exceptions:
Cancellation up to 45 days before the agreed beginning of the trip: You will be charged 20 % of the travel's price, in addition with every
non-refundable expenses for additional services booked on request (internal
flights, site entrance tickets, activities…)
Cancellation between 44 and 15 days before the agreed
beginning of the trip: You will be charged 50 % of the travel's price, in
addition with every non-refundable expenses for additional services booked on
request (internal flights, site entrance tickets, activities…)
Cancellation less than 14 days before the agreed beginning of the
journey: You will be charged 100 % of the travel's price, in addition with every
non-refundable expenses for additional services booked on request (internal
flights, site entrance tickets, activities…)
Any cancellation
shall be notified in writing (email, letter or fax). The cancellation
will be effective as soon as we receive your written statement. If we notice early that the minimum number of participants for a trip cannot be
reached, Altaï Alpes will exercise its right of withdrawal
immediately. In that situation, you will be informed of the cancellation of
your travel no later than 21 days before the agreed beginning of the
journey. Altaï Alpes can also cancel a travel in case of major circumstances such as volcanic eruption, civil
disturbances, strikes, weather and climate conditions, in order to ensure traveler's security… In
such cases, you will immediately be refunded of any payments. However, you will not be entitled to any compensation.
Travel Insurance
We recommend
you to get your own insurance before your departure to cover the activities
undertaken by Altaï Alpes. Please email us your insurance contract information
(insurance company's name, contract number, phone number) and bring this information
with you during your trip.
Changes to travel contract
If any change is made in the travel's contract at the customer’s request, any fee that might arise
from this change shall be paid by the customer. In any cases, every request for
changes shall be notified in writing. In case of external events that could not
be foreseen, Altaï Alpes might change some aspects of the travel contract.
We will endeavour to inform you of any change as quickly as possible.
Pricing
All travel
prices for groups on our website have been calculated for the indicated number of
participants. The price list is confirmed after the booking. If
the number of participants is lower than expected, an additional payment charge
might be applied. For each travel and program, we mention the price per person
– valid for the minimum number of participants – and we provide you with
detailed explanations about the services included or not. Any change, of the currency exchange rates or on the price of travel's services in particular regarding the
cost of the fuel, might entail price revision.
Health and administration requirements
Altaï Alpes is
not liable for the individual responsibility of each participant. It is the
responsibility of the customer to comply with the country regulation and
formalities concerning health, customs and police at any moment during the
journey. Under no circumstances should Altaï Alpes liability prevail over
the individual responsibility of the customer, who must ensure to obtain any
necessary travel documents before departure (passport, visa, health
requirements…). The
practical information included in the technical sheet we provide you are
indicative and given for reference. Before departure, you should check with the
authorities concerned (Embassy or Consulate) for the exact requirements for
your chosen tour and date of travel. If you fail to do so, Altaï Alpes shall not be liable for any cost, loss or damage engendered.
Limitation of liability
We shall not be held
responsible for the following situations:
if a participant is unable to present
the required documents in time
in case of documents invalidity or loss
in
case of unforeseeable and unavoidable circumstances due to strikes, social
events, weather conditions, etc...
if a participant fails to join a tour, joins it
after departure, or leaves it before its completion, no refund will be made
Information provided in our technical sheets are given indicatively and we gets the right to modify them at any time.
Risk Acceptance
Each participant
acknowledges that the nature of the trip is adventurous and that participation
involves a degree of personal risk, in particular because of the relative
isolation from major medical centers. Our customers acknowledge that their
decision to travel is made in light of consideration of this information and
commit themselves not to hold Altaï Alpe, our guides or the different
providers responsible for any incident that may occur. While we endeavor to
operate all trips as described, if the circumstances resuires it, to ensure traveler's safety, for climatic reasons or
unexpected events, Altaï Alpes gets the right to bring changes to the
trip, directly or through the group leader. These changes could regard
transportation, accommodation, itinerary, date and time of departure, and participants will not get the right to claim any compensation. Each participant must comply
with the safety regulations and follow the group leader guidelines.
Altaï Alpes shall not be held responsible for incidents caused by the
recklessness of any individual. If a member is considered as a potential danger for
the security of the group or the well-being of the participants,
Altaï Alpes gets the right to expel the person from the group without
any compensation. Under-aged participants remain permanently under the
responsibility of the parental authority or the representative
designated for the time of the travel.
Luggage
Luggages remain permanently
under the responsibility of the costumers. Don’t ask the group leader to watch
over them, it will be physically impossible for him. The maximum authorized
weight allowed for luggage differs according to airlines. Make sure to check the luggage policy directly with the airline. During the transportation, the
airline is the only responsible for your luggage. In case of loss, delay or
damage of your luggage, you shall rely on the airline to undertake the
necessary steps. Your luggage is often carried by rudimentary means (van, 4x4
roof racks). In case of damage, Altaï Canada shall not consider any
complaint.
Contract transfer
In case of transfer
of the contract by the customer to an assignee, modification and cancellation
conditions will be applied.
Passenger rights
As a traveler, you enjoy all European Union rights enforceable to tourist
packages, as described in the EU directive 2015/2302.
For more information, please consult the essential right of
the directive title (EU) 2015/2302.
